Support
How can we help?
Find answers to common questions or reach out directly.
We're here to make your experience with Solace calm, clear, and supportive. Whether you need help with your account, a reading, or your subscription, you'll find guidance below.
Common questions
Answers to frequently asked questions about readings, journaling, and account settings.
Reflection companion
Ask Solace's reflection companion for help navigating the app or understanding a reading.
Privacy & security
Learn how we protect your data in our Privacy Policy or request a data export or deletion.
View Privacy Policy →Getting started
Account access
- If you forgot your password, use the sign-in page and follow the reset-password link.
- To update your language or deck preferences, visit your profile after signing in.
- If you're unable to sign in, try clearing your browser cache or using a private browsing window.
Billing and subscriptions
- Manage your subscription, update payment details, or view invoices from the Billing page inside the app.
- Trials convert to paid subscriptions automatically unless canceled before the trial ends.
- Refunds are provided only where required by law. Contact us if you believe your situation qualifies.
Readings and journal
- Saved readings and journal entries are tied to your account and can be revisited anytime after signing in.
- Use mood or theme tags to organize journal entries and filter your reading history.
- Shared reading links are read-only and do not expose your account information.
Contact us
Didn't find what you need? Send us an email at support.solaceapp@gmail.com and we'll get back to you as soon as we can.