Support
We're Here to Help
If you ever need assistance with Solace Tarot Guide, you can reach us anytime. This page explains how to get support, troubleshoot issues, manage your account, and access important resources.
Common questions
Answers to frequently asked questions about readings, journaling, and account settings.
Reflection companion
Ask Solace's reflection companion for help navigating the app or understanding a reading.
Privacy & security
Learn how we protect your data in our Privacy Policy or request a data export or deletion.
View Privacy Policy →Contact Support
For all support needs, email us at: support.solaceapp@gmail.com
We typically respond within 24–48 hours.
Troubleshooting
If something isn't working as expected, try the steps below.
- App won't load — Refresh the page or restart the app.
- Can't sign in — Make sure your email is correct and check for typos.
- Missing readings or journal entries — Confirm you're signed into the correct account.
- Subscription not unlocking features — Log out and back in to refresh your subscription status.
- Reflection companion not responding — Check your internet connection and retry your prompt.
- Payment issues — Verify your billing information in your Stripe receipt or contact us for help.
If the issue continues, email us and we'll take care of it.
Frequently Asked Questions
Daily Cards & Readings
- How do daily cards work?
- Can I save my readings?
- How do spreads differ?
Ask Solace (Reflection Companion)
- How does Ask Solace work?
- Are my reflection companion messages private?
- Why did the reflection companion give an unexpected response?
Journal & Reflection
- How do I use the journal?
- Can I delete entries?
- Can I export my data?
Subscriptions & Billing
- How do I manage my subscription?
- How do I cancel?
- Do you offer refunds?
Account & Data
- How do I update my profile?
- How do I delete my account?
- What data do you collect?
Account Management
- Reset your password
- Update your email
- View your saved readings
- Manage your subscription
- Request data export
- Request account deletion
Legal & Policies
These documents explain how your data is handled, your rights, and how Solace operates.
Feedback & Feature Requests
We love hearing from you. If you have ideas, suggestions, or requests:
- Email us at support.solaceapp@gmail.com
- Or send a message through your app's feedback form (if enabled)
Your feedback helps shape future updates.
Emergency Disclaimer
Solace Tarot Guide is for personal insight and entertainment only. It is not a substitute for medical, legal, mental-health, or financial advice.
If you are experiencing an emergency, contact local authorities or a qualified professional.